How do I return an item?
In case something has gone wrong with your order or if you purchased the item by accident we know miistakes happen. If for any reason you are not satisfied with your item or if there is something not working we will accept returns within 30 days of the original purchase only if the product was purchased directly from iPanda Electronics and no other site. Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable ($4 will be deducted from your order).
- Please contact Customer Service free at: 718-376-0100 or email firstname.lastname@example.org
- You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).
- You will receive your Return Authorization and Return Shipping Label via e-mail which will include your RA# as well as instructions for the return.
- Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.